Hi,
We used the official Magento plugin via composer for about a year or so, but recently we're forced to stop using.
We followed instructions to disable and remove, and inside admin config area etc are gone.
However we still see a load of JavaScript on the front page.
Does anyone know how to remove this pls?
Thanks
Hi
Thanks for sharing this question with the Community!
Are you able to go into the backend of your store’s script and see the Magento code? If so, you should be able to remove it.
If not, I would reach out to the the Magento support team to confirm how to do this since they own the integration.
Hope this helps!
-Taylor
Hi,
Thanks for the reply.
The JavaScript is added by the klaviyo module.
When the module is removed the JavaScript remains.
Unsure what you mean by the "backend of the stores script". I have root admin and ssh access. The script isn't evident in the filesystem so seems to be stored in the database somewhere as a block. However it's not visible via the admin gui.
I would raise a support ticket with klaviyo, but this isn't possible without a subscription (ours has ended).
Hence asking here…
Dan
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