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My account got disabled today by the compliance team

  • 15 July 2023
  • 2 replies
  • 110 views

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Hi All,

my account got disabled by the compliance team while we where following guidelines to always clean up our lists. 
can someone please help to understand the steps to re-enable our account urgently?

 

thank you!

 

Deborah

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Best answer by Kylie W 16 July 2023, 04:52

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Userlevel 5
Badge +29

Hi @Debhanau 

Thanks for reaching out to the Klaviyo Community!

I can certainly understand that you would want to reactivate your account, as fast as possible.

From previous mentions, when an account becomes disabled for any reason, the Klaviyo Compliance team should reach out to you regarding your account status. Members of that team will work with you directly towards the reactivation of your account.

I am also aware that you can reach the right team who can help you by submitting a form here for Account Access https://help.klaviyo.com/hc/en-us/requests/new

I hope this helps!

Kylie

Userlevel 7
Badge +60

Hi @Debhanau

 

Thanks for sharing this helpful info @Kylie W

 

I can see that you were able to get in contact with our support team and clarify any miscommunications to get your account re-enabled. Happy to hear it! 

 

-Taylor 

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