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Hi, can you please help us re-active our account?  We are new and we have followed the best practices Klaviyo recommended and are still dealing with this issue. Please, please, please get back ot me and we are happy to explain our situation in more detail if necessary.

@caroline , Hi, coroline, how can I give you our store? Just put it here? 

This is our Klaviyo account: https://www.klaviyo.com/dashboard

This is our store: smartsaker.com.

Please, please, please help us:expressionless:

Hello @YCI,

Thanks for sharing your question with the Klaviyo Community!

It looks like my colleague @dov.derin, already provided you with an answer in a similar Community post you created surrounding the same topic of your account being disabled. 

If you havn’t seen the response yet, you can see it in the link to the post below:

With any account being disabled, a member of our Klaviyo Support team will reach out. Should you have further questions regarding your account being disabled, I would recommend responding to the email sent to you regarding your account’s status. 

Have a great day!

David

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