When I send an email it sometimes shows my company name as sent from (which is what I want) and sometimes it shows the beginning of the email address it’s sent from. On a computer and ipad it works properly, but on an iphone it doesn’t. It has drastically affected my open rate. Any idea what’s going on? We need help!
Userlevel 6
+21
Hi
Hi Katherine - The contact information is setup properly.
Userlevel 6
+21
Going to ask the other Klaviyo Champions for ideas. Does anyone know why this is happening?
Userlevel 6
+24
Hi
My approach to troubleshooting this would be the same as
Have you checked all the email templates for your flows and campaigns? There might be a rogue email that has something configured differently than the default settings you specified for the account… Maybe someone on your team did this at one point and forgot to revise it?
Warmly,
Gabrielle
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