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Why is Klaviyo not recognizing my new domain sender email?

My email is correct and is being received by email receivers .However, when I try to update in my Klaviyo contact/information page, it says it’s invalid. When I hover over it, it says that my @ symbol is missing.

 

Hey @danicaruso 

Its difficult to investigate this without looking at this, but can you try the following?

  • Can you check if there are any Extra spaces at the beginning or end of the email address. Incorrect characters like commas instead of periods, or hidden characters.
  • Clear your browser cache and cookies or try using an incognito window to re-enter the email. maybe Try using a different browser to see if the issue persists.

If the issue still persists, I would suggest, connecting with klaviyo chat support here as they would be able take a look at your account and give you a better idea

Cheers

Arpit

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