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Our Account is Disabled

  • June 15, 2021
  • 1 reply
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  • Contributor I
  • 1 reply

Hello, @david

Our account is disabled and we don’t knowthe reason. I  searched the cummunity and saw your answer that new account needs manual account review. Maybe, we need manual account review? How can we get manual account review so that our account can be re-enabled?

 

Please help us, thank you in advance.

Best Wishes

Best answer by Dov

Hello @YCI,

Thank you for sharing your question with the Klaviyo Community.

The owner of the Klaviyo account will receive an email with more details regarding the reason behind the disabled account. If it was a manual review, these are typically resolved within 24-48 hours. If there was another reason, you will see the details in the email with actionable next steps. If you have any further questions, I recommend following-up in the email thread.

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Dov
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  • Klaviyo Alum
  • 1493 replies
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  • June 15, 2021

Hello @YCI,

Thank you for sharing your question with the Klaviyo Community.

The owner of the Klaviyo account will receive an email with more details regarding the reason behind the disabled account. If it was a manual review, these are typically resolved within 24-48 hours. If there was another reason, you will see the details in the email with actionable next steps. If you have any further questions, I recommend following-up in the email thread.