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Our Account is Disabled

  • 15 June 2021
  • 1 reply
  • 16 views

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Hello, @david

Our account is disabled and we don’t knowthe reason. I  searched the cummunity and saw your answer that new account needs manual account review. Maybe, we need manual account review? How can we get manual account review so that our account can be re-enabled?

 

Please help us, thank you in advance.

Best Wishes

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Best answer by Dov 15 June 2021, 16:23

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Userlevel 6
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Hello @YCI,

Thank you for sharing your question with the Klaviyo Community.

The owner of the Klaviyo account will receive an email with more details regarding the reason behind the disabled account. If it was a manual review, these are typically resolved within 24-48 hours. If there was another reason, you will see the details in the email with actionable next steps. If you have any further questions, I recommend following-up in the email thread.

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