Probation warning from the compliance team

  • 13 April 2022
  • 1 reply
  • 39 views

Badge +2

Hi.

We need support from the compliance team please. 

Our account has been suspended due to persistent poor email sending behavior.

We trying to understand why as we only ever sending to an engaged segment and we exclude all hard bounces (note: the hard bounces are only about 200 and something, which wouldn’t be the case).

 

Could this have any thing to do with what we are promoting on our emails?

 


1 reply

Userlevel 6
Badge +52

Hey @Nikki2U 

Sorry to hear that you are facing this challenge. The quickest way to get in touch with our deliverability and compliance team is to create a support ticket. There are a number of reasons that impact your deliverability and that team will be the best to be able to tell you specifically what those reasons are. 

Hope you are able to resolve this quickly. Thank you so much for being part of the Klaviyo Community!

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