Question about Email plan and monthly pricing

Question

Hi,I have a question about how klaviyo would charge for my email plan? I’m using $400 plan, it said that I can have 25000 people and unlimited emails sent.Now I exceeded my 25000 limit, so how would klaviyo bill me in the next billing cycle? Will it be $400 x3 (base on the 305% used) or it still remain the same as $400 ?And what will happen if I downgrade to a smaller plan, because this sending limit is only temporary ? 	If I upgrade my plan when scheduling a campaign, how would klaviyo bill me for extra contacts?

David To · Accepted Answer

Hello @co01,Thanks for sharing your question with the Klaviyo Community!There’s already been several Community posts opened surrounding this topic which I believe will answer your question. I’ve shared some of these posts below:Overall, if you did decide to upgrade your plan to account for these extra contacts and want to reach out to them, Klaviyo will simply charge you a prorated amount in the difference between your existing plan and the plan you are upgrading to.I hope this helps!David

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