Hey @jigabytes,

Sorry to hear you are having troubles getting your track calls to be recorded correctly. When you mean you have “put in place Klaviyo’s components accordingly...” do you mean you are testing these track calls manually by calling them individually or  do you mean you have gone ahead and set up these calls onto your website?

If you have set these calls up on your website, keep in mind that in order for these events to trigger within Klaviyo, you’ll need to run through a test on your website to trigger these events in order for them to be recorded to be synced to Klaviyo. If you were testing these calls individually but are having an issue, can you share one of the payload or code that isn’t working? 

As a refresher, I would also suggest taking a look at the Guide to Integrating a Standard Ecommerce Platform and Track and Identify API Reference Help Center articles which details how to code custom API events to be synced to Klaviyo which has helped others. 

I hope this helps!

David

Hey @jigabytes !

Did you find the solution to this?

I’m facing the same problem, code 200 succesful, but events don’t show in Klaviyo. And Klaviyo doesn’t point to any direction...

I’ve tried running the real event like @David To mentions, but this is still not working.

Here’s the API response:

{
"body": null,
"error": {
"status_code": 200,
"status_message": "OK",
"body": "\"0\""
},
"returned_an_error": false
}

Here’s the API setup from my platform (bubble.io):

Thanks in advance!

Hey @sergioleis,

Looks like @jjensen_ksp was able to provide you an answer in the Community thread you started below:

Loving the collaboration in finding an answer!

David