REQUEST: SMS Two-factor Authentication

Question

Hi There,The Klaviyo two-factor options are painful because they’re not the norm across the marketing and ecom industries - SMS is (sorry if there’s a way to enable it).Forcing team members to remember to log-in a different way on just one of the 20 (ish) services we use daily, only encourages people to turn-off two-factor.It’s like when payment services/banks block password managers from entering passwords, people just create easy-to-use passwords.Security that doesn’t account for humans is insecure.Considering the amount we pay for Klaviyo, and the sensitivity of the data, SMS should absolutely be an option.Cheers, Ben

chloe.strange · Accepted Answer

Hi @Ben,Although this isn’t currently available, I have shared this information with the product team. They are working on ways to make this experience as streamlined and secure as possible, and shared that this is coming soon. I will be sure to share any updates in this thread as they become available. I also wanted to mention that we have theWhat’s Newpage, where you can subscribe for all product updates as they come out.~Chloe

chloe.strange · Answer

Hi @Ben,Apologies for the delay here. Thank you for sharing this feedback. I am relaying it to our product team. I will circle back here with an update shortly.~Chloe

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