Hello Klaviyo Community,
I am reaching out to the Klaviyo community for insights and possible solutions regarding a payment issue we are currently facing at OrganicBazar. We've encountered challenges while trying to make payments on Klaviyo, which seem to stem from the recent regulatory changes imposed by the Reserve Bank of India (RBI) concerning automated recurring subscription payments.
In our experience, we have been able to successfully complete payments to other US-based merchants like Datafeedwatch, WATI, and Sendgrid using the same Indian-issued cards. These transactions usually require an additional verification step, such as an OTP (One Time Password), which we manage without any issues. However, when attempting to make payments on Klaviyo, we face errors and are unable to proceed.
Given that Klaviyo is working on adapting to these new RBI regulations, I am curious to know if anyone in the community has faced similar challenges and found effective solutions or workarounds. Specifically, is there a way to incorporate an OTP-based verification for payments on Klaviyo as is done by other platforms? This solution, if feasible, could potentially resolve our payment issues.
Your insights and experiences could be invaluable in helping us find a resolution. We are eager to continue our use of Klaviyo’s services and hope to find a solution with your collective wisdom and support.
Thank you for your time and assistance.
Best answer by Taylor Tarpley
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