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Hi,

I have a question on how to properly align sender email address with branded sending domain.

I took over several accounts and I started seeing this notification:

 



So far configuration has been done as:

  • Sender email address: info@mydomain.com

 

  • Branded sending domain: send.mydomain.com

 

I’ve checked old threads regarding this matter, and I understand that the configuration above should be sufficient/appropriate as the root domain is the same.

Link to the thread: 



However, we’re still seeing the message above. 

My question is:

  • Should our sender email address change from info@mydomain.com to send@mydomain.com?
  • If statement above is correct, what should our next steps be in order to comply with the requirements?
  • And what does the possible change in terms of technical configuration and domain warm up mean if we want to keep our sender email address as info@mydomain.com?

Thank you!


 

You don’t need to change it to send@, you’re reading that correctly.

If you click through the steps on the prompt you are seeing, you have the option to adjust the from address in all flows as well as future comms - sometimes, older flow messages have a different from address.
Check the root domain is the same on all messages?

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