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Tried Logging Into My Account But I Haven't Received the Email Code?

  • December 2, 2020
  • 2 replies
  • 113 views

chiatin
Contributor I
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Best answer by Paul S

For any other users that may encounter this in the future, the first steps we ask you to take which @chiatin has already explored (which is greatly appreciated) are the following:

  1. Check your Junk/Spam folder
  2. Please search for the words, “Confirm your Klaviyo email”
  3. Check any filter or firewall settings as it may have been filtered
  4. Add support@klaviyo.com to your contacts and please retry to send the message 
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2 replies

chiatin
Contributor I
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  • Author
  • Contributor I
  • 1 reply
  • December 2, 2020

Have tried clearing cache, cookies, opened the firewall, added klaviyo to contacts, still no luck.

Shout up if you have any ideas? thanks Tim


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  • Klaviyo Employee
  • 101 replies
  • Answer
  • December 2, 2020

For any other users that may encounter this in the future, the first steps we ask you to take which @chiatin has already explored (which is greatly appreciated) are the following:

  1. Check your Junk/Spam folder
  2. Please search for the words, “Confirm your Klaviyo email”
  3. Check any filter or firewall settings as it may have been filtered
  4. Add support@klaviyo.com to your contacts and please retry to send the message