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Tried Logging Into My Account But I Haven't Received the Email Code?

  • 2 December 2020
  • 2 replies
  • 63 views

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Best answer by Paul S 2 December 2020, 18:43

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Have tried clearing cache, cookies, opened the firewall, added klaviyo to contacts, still no luck.

Shout up if you have any ideas? thanks Tim

Userlevel 5
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For any other users that may encounter this in the future, the first steps we ask you to take which @chiatin has already explored (which is greatly appreciated) are the following:

  1. Check your Junk/Spam folder
  2. Please search for the words, “Confirm your Klaviyo email”
  3. Check any filter or firewall settings as it may have been filtered
  4. Add support@klaviyo.com to your contacts and please retry to send the message 

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