Hello,
I am having trouble trying to add my client as a managed customer, below is a screenshot of the error I get when entering the correct API key, name and email address.
Their klaviyo account is paid not free. I have reached out to partners@klaviyo.com and had have chased up, it’s been close to two weeks and I’ve not heard back…
Any help would be appreciated.
Hi there
Sorry to hear you’re having this issue!
Have you heard anything back from our partner team about this issue yet?
If not I wonder if any of our partner Champions can lend their insight of what might be happening here?
Thanks for participating in the Community!
-Taylor
I have had this error before when sending the request to a client’s email that was an Admin or Manager on the account - but it has to go to the Owner.
Hope this helps!
-- Ashley Ismailovski
Hi
In addition to what
Good luck.
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