Hello,
I am having trouble trying to add my client as a managed customer, below is a screenshot of the error I get when entering the correct API key, name and email address.
Their klaviyo account is paid not free. I have reached out to partners@klaviyo.com and had have chased up, it’s been close to two weeks and I’ve not heard back…
Any help would be appreciated.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/28b3753a-0acf-4ce1-8aa9-b3b8f224b278.png)