Hi @Alexrcdi, 

Thank you for sharing your problem with us. I am deeply sorry and apologize for this inconvenience you’ve experienced! 

It seems the problem is that there were duplicate accounts created for your business LILY ROSEE, both with the same account name, however different email addresses associated with each account. 

You can cancel your account and billing cycle in your paid LILY ROSEE account by navigating to Account > Billing > Billing Preferences > Plan Overview > Manage Subscriptions. The Cancellation process is outlined step-by-step in this Help Center documentation. I would reach back out to Support directly if you encounter any further issues with that process. Support will be able to take action in their actual account if it is needed.

Do you mind sharing where you got stuck in this situation to hopefully help other users who might be experiencing this same issue? 

Thank you for sharing your experience with us, 

Taylor