Unable to upgrade billing plan

Question

I am trying to upgrade from the existing free plan. I added my billing information successfully and trying to pay.

When I clicked the Confirm Payment button, I get the following error, thus preventing me from upgrading.

This payment requires additional user action before it can be completed successfully. Payment can be completed using the PaymentIntent associated with the invoice. For more details see: https://stripe.com/docs/billing/subscriptions/overview#requires-action

I have tried changing device, browser and clear cookies also. Please help.

Taylor Tarpley · Accepted Answer

Hi there @Thin Red Line,Sorry you’ve experienced this inconvenience, happy to help!Is it possible that your card isconnected to thethe Reserve Bank of India? If so, this is typically an issue becauseof the current change that the Reserve Bank of India has imposed, preventing automated recurring subscription payments. We are currently working on a method that supports the new regulation.If you have another card with an issuing bank outside of India, you may use that to upgrade your subscription plan as we are unable to manually re-activate the subscription.Hope this helps!-Taylor

Reply

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Scanning file for viruses.

This file cannot be downloaded