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Unsubscribe placeholder

  • November 7, 2024
  • 4 replies
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dberonio22
Contributor III
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I placed an unsubscribe link in our emails, but during test sends, it shows a placeholder page saying, 'This page is just a placeholder.' Will actual recipients see this placeholder if they decide to unsubscribe from our emails? What to do 

Best answer by ali786

@dberonio22 send a proper email campaign to your email and then click on unsubscribe. It will work.
I also tutorial over this 

 

-Ali

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retention
Partner - Platinum
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  • 2025 Champion
  • 920 replies
  • November 7, 2024

Hi @dberonio22, welcome to the community!

The placeholder is there only when you are doing previews so you don’t actually unsubscribe the user while sending test emails.  In a real email, the user will go to the unsubscribe confirmation page.


dberonio22
Contributor III
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  • Author
  • Contributor III
  • 5 replies
  • November 8, 2024
retention wrote:

Hi @dberonio22, welcome to the community!

The placeholder is there only when you are doing previews so you don’t actually unsubscribe the user while sending test emails.  In a real email, the user will go to the unsubscribe confirmation page.

Hi this is very helpful, thanks a lot! But how do I ensure it will take them to a confirmation page in a real email? Thank you again! 


ali786
Expert Problem Solver I
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  • Expert Problem Solver I
  • 78 replies
  • Answer
  • November 8, 2024

@dberonio22 send a proper email campaign to your email and then click on unsubscribe. It will work.
I also tutorial over this 

 

-Ali


Christiannoerbjerg
Expert Problem Solver II
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The placeholder you’re seeing is shown only during test sends to prevent any accidental unsubscribes during the preview phase. In an actual email sent to your recipients, they will be directed to the proper unsubscribe confirmation pagem when they click the link :-)