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Unsubscribe tag breaking

  • October 25, 2024
  • 1 reply
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Hi there! 

 

Hope someone can help me. I’m creating an email and trying to add the unsubscribe but it keeps breaking and honestly I don’t know the reason. I’m just inserting the tag and it’s not working. 

 

I even tried to insert a saved section with the tag that workied for all my previous emails, but here is not working :( 

 

I followed these instructions, but the solutions there aren’t working either: 

https://help.klaviyo.com/hc/en-us/articles/115006054267

Best answer by ArpitBanjara

Hey @LorenaJaqueline 

The standard dynamic tag for unsubscribe is - {% unsubscribe %} as you also mentioned in the article above

There are some troubleshooting steps mentioned in the same article - however if that still doesn’t work, I would then ask you to connect with Klaviyo support so that they can look more in detail.

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit

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ArpitBanjara
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  • Principal User I
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  • October 27, 2024

Hey @LorenaJaqueline 

The standard dynamic tag for unsubscribe is - {% unsubscribe %} as you also mentioned in the article above

There are some troubleshooting steps mentioned in the same article - however if that still doesn’t work, I would then ask you to connect with Klaviyo support so that they can look more in detail.

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit