User ID disabled from All My Clients' Accounts

  • 7 July 2022
  • 1 reply

Badge +1
I am Klaviyo Product Certified:
and I own a small email marketing agency.  This is my full time livelihood.  I always follow all best email practices, and study/review the latest updates in email marketing on a monthly basis.
2 days ago I was locked out of all 6 of my clients’ accounts because 1 of the accounts was disabled.
I have emailed support 3 times and have heard nothing back. 

I think I know why the 1 account was disabled, and it was 100% an accident:
We were having trouble getting Zapier to track sales data from their shopping cart into Klaviyo,
so we set up an affiliate link to track sales.
We are NOT promoting an affiliate offer: the  Klaviyo account is owned by the owners products.
We were simply using the link to track sales in the short term while we got their shopping cart to link properly with Klaviyo.
I own a small email marketing agency and would NEVER use a Klaviyo account for affiliate marketing.
I sincerely apologize for this mistake.  This was a 100% oversight on my part.
Please give me access to my clients’ accounts so I can service them properly.  
Thank you,

Dave C.


Best answer by alex.hong 7 July 2022, 18:54

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Userlevel 7
Badge +58

Hi @Dave C.,

Thanks for posting in the Community. 
I can see that after your initial Support inquiry on Tuesday and a followup yesterday, the issue was resolved today.

Hope you have a good rest of your day,