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User Invite email not being sent

  • 18 August 2023
  • 1 reply
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I have a user that is listed as ‘pending invite’. They received the initial invite email but the. link expired. When I click ‘resend invites’ they never receive a second email with a new link.

How can I get this user to confirm their invite?

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Best answer by Taylor Tarpley 19 August 2023, 00:36

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Hi @dualsided

 

Welcome to the Community! Sorry to hear you’re having trouble with inviting users to your account, happy to help! 

 

Do you mind sharing how many times you’ve sent the user invite? If it has been multiple times, you might be hitting a list-bombing prevention wall. I would recommend trying again your next business day, and follow the steps out lined in these similar threads to successfully add another account user! 

 

Hope this helps!

-Taylor

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