What do I do if my billing card on file was replaced but my account is now suspended?

  • 2 February 2023
  • 1 reply

Badge +1

We had replaced our card on the account.  It was not updated until recently as we had a new card mailed.  This card was updated today, but the account is still showing Disabled.  How do I talk to a Human at Klaviyo so that they can get this corrected ASAP?


Best answer by Taylor Tarpley 3 February 2023, 15:32

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Userlevel 7
Badge +60

Hi @Race Parts


Welcome to the Community!


I can see that you also opened up a support ticket asking for assistance with this as well and they have helped you to recover your account and get everything in order! Happy to see that! 


Please don’t hesitate to explore the Community for more strategy resources and collaboration!