What methods if any are there for reengaging with customers after 6 months of inactivity?

  • 16 November 2023
  • 2 replies

Badge +2

We recently had to cancel our Klaviyo Payments because of some restructuring within the business and as a byproduct, were unable to utilize the email marketing channel in its entirety for the last 6 months.

Prior to the service disruption we had a decently active list of about 20k users however, that engaged segment is now down to only 5000 people given the time of inactivity.

Is there anything to be wary about when sending out emails again to these customers? Would it be in our best interest to just send a blast out to the entire list and segment based on that email’s performance and go from there?


Any help is appreciated!


Best answer by Bobi N. 17 November 2023, 08:48

View original

2 replies

Userlevel 7
Badge +42


I would not suggest starting immediately with a blast to whole list.. I would say probably it is best if you start with the engaged that you have now and gradually increase the sends.. 

So first you will be sending just to current engaged and then from time to time like maybe 1ce every 3 sends include part of the unengaged list. 

I don’t know the details but lets say that right now you have 5K engaged with 50% OR I would say that you can add up to 3K additional without hurting the deliverability much. So that would mean if you had 20K you have 15K that are not engaged now.. divide them in 5 smaller lists of 3K and then from time to time add one of those lists to the campaigns so they can become re-engaged again eventually..

Userlevel 6
Badge +32

Agree with Bobi!

I’d look back at the engagement prior to going cold on sending and segment it from there on top of your current engaged. After you establish good engagement rates with that core group, you can slowly bring in pods of the remaining inactive. Just recommend your segmentations take into account emailing someone multiple times during these re-heat and not opening. You don’t want to continue to sending to those truly cold subscribers, that will end up hurting your deliverability.