What will change if I downgrade my email plan from paid to free?

  • 26 September 2022
  • 1 reply

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Hi, just wanna know if i downgrade my subscription plan to free one, could i still download, and use the data, information I had in my Klaviyo account? And is there anything I need to notice if i want to upgrade it in the future?


Looking forward to hearing from you, thank you!


Best answer by Taylor Tarpley 27 September 2022, 15:52

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Userlevel 7
Badge +60

Hi @Phoebe


Happy to help! 


There will be certain features that you can’t access anymore, listed in more detail in our documentation on the matter, but you will still have all the same access to data and information in your account. It should be noted that additionally your sending capacity will drop to a maximum of 500 profiles per month. If you reach that limit, you will be barred from additional sending until next month. However, you can choose to upgrade again whenever you want! 


Thanks for participating in the Community!