Where do I access Chat support if I'm a paying customer? - Double opt-in email is not my brand experience

Hi @GTR1978, 

Thanks for being a part of the Klaviyo Community! Just looking to better understand what the scenario you’re experiencing is. If you have purchased a subscription and are a paying Klaviyo customer, you should have access to Chat Support during Chat hours which are 9am-5pm ET Monday through Thursday, and 9am-3pm ET on Fridays. You can view further details here. 
 

If you are looking to disable Double Opt In and want to enable Single Opt In, there is a Community post that talks about the new feature! 

Double opt-in is still the default and highly recommended in order to maintain good deliverability, but if you have a use-case that necessitates single opt-in, you can toggle on this setting by first navigating to the specific list. Then, click Settings and select single opt-in rather than double opt-in. 

Just as a reminder, the Klaviyo Community forum is an opportunity for our customers to network with other like-minded brand builders and to learn tips from other Klaviyo customers and Partners as you grow your company. This forum isn’t monitored by Klaviyo Support, so we won’t have the ability to go into your account to modify any changes. 

Thanks so much, and hope this was helpful! 
-Cass. 

Just to follow up with an additional thought @GTR1978 - Do you currently have a signup form through Klaviyo? If not, perhaps the image you shared is from a double-opt in confirmation from your e-commerce partner, like a Shopify or WooCommerce. For instance, if you have Shopify as an Integration, you should go to your Shopify store and customize your double opt-in email by clicking Settings > Notifications in your Shopify admin. There’s a guide for that here on the Shopify help center: https://help.shopify.com/en/manual/promoting-marketing/create-marketing/shopify-email/email-subscriber-list-management#double-opt-in

Although, it is a little concerning that the email alias is from this Australian brand too. Have you been able to replicate and trigger this confirmation message yourself? 

Thanks, 
-Cass.