Hi - I can usually access my account no problem, however today when I tried to log in, after my password and 2 factor authenitication have been entered I am presented with a white / blank page. No error messages and no menu options or anything to click.
I’ve cleared my cache, tried logging in using a different browser and a different computer, nothing.
This is a login that has a couple of different accounts attached to it and someone in a remote office to me is able to access the account (using a different login).
Any ideas what might be going on?
Best answer by alex.hongView original
Thanks for sharing with the Community.
If this is a localized issue, I would recommend checking in with our Support team (if you haven’t already). It seems like this is an issue on our backend as opposed to something we can diagnose in the community. Apologies for the inconvenience.
Im having the same issues, also… How were you able to resolve this?
I seen someone reply and say log in to chat with support, however, it doesn't let me…….
At this time, we are only able to offer live chat support to customers on paid plans.
Email support is available between 6 a.m.–10 p.m. ET on weekdays and 10 a.m.–4 p.m. ET on weekends.