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Why am I unable to change my account sender email?

  • 10 June 2023
  • 4 replies
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Best answer by Taylor Tarpley 12 June 2023, 17:43

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Userlevel 7
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Hi @nabin7

 

Welcome to the Community! Happy to help! 

 

Yes, you are able to do this, which is addressed in this thread below!

 

However, if you are still experiencing an issue, I would follow these troubleshooting steps:

  • log in and out of your account
  • open via Incognito mode
  • clear your browser cookies and cache 

 

Thanks for particpating the Community!

-Taylor 

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I did the same process 

  • log in and out of your account
  • open via Incognito mode
  • clear your browser cookies and cache 
    but I’m still getting the same error
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Can your support team have a look at this ?

Userlevel 7
Badge +60

Hi @nabin7

 

Thanks for adding this additional information!

 

Can you confirm whether or not your State/ Province / Region area is filled in? I've noticed that if some companies don’t have a ‘region’ in their address, they try to leave it blank. However, instead I’d recommend using your city to fill in your region, for example "London" to "London, City of" that should get the system to fully recognize the address.

 

 Additionally, I would also suggest running your address through USPS’s address validation tool to make sure you’re inputting a valid address.

 

-Taylor

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