Hi there @magalivegas

Sorry to hear about this inconvenience changing your organizational address! Would love to help! 

So it seems that there is nothing in your State/ Province / Region area. Once you fill this section in, you’ll be able to update your address in full and the button will be no longer grayed out!

Thanks for participating in the Community! 

-Taylor 

I am having the same problem and this is what is coming up?  It’s my UPS box with their address on it so it should be a valid address.  

Can you please help me with this.  I am home based and dont want my home address on all the emails. 

Thank you, 

Donna 

I’m having the exact same issue when I want to update my address as well. Klaviyo Support Team, please respond. Thanks.

Hey @EmmaElise,

Since the Community forum is a space for Klaviyo Customers, partners and other users to network and learn from one another, if you need to reach our support colleagues, I would advise using one of the many options listed in our How to contact support Help Center article. 

Though, I would also suggest running your address through USPS’s address validation tool to make sure you’re inputting a valid address. 

David

why can I not change my organisations full address - I have filled in all the fields and it won't allow me to update it. 

Please can support respond to mails 

I urgently need to send a newsletter but can't until the address is updated

I am running into the same issue. Very frustrating and no matter how many times I alter the info and type it in again, it continues to give me the error message.

Hi @Knizlee, 

Thanks for sharing your question with us! 

Were the issues you were experiencing in the same activity session in your account? I would the following steps as well if you have already tried the steps listed above without success:

• logging out and back in
• logging in via Incognito mode
• clear your cache and cookies

Hope this helps!

-Taylor 

Hey ive updated my contact information in Setting - Organization. Name and address everything, I was able to save and have tall he information updated. however when I run a “send test text” and I received the SMS text on the number provided and click the link on the bottom for anti-spam legislation, I still see the old address and info on the pop up anti-spam legislation page.

I did try to refresh my page on Klayvio and clear my cache log out log back in run a other “send test text” on different phone numbers but I still get the old address on the pop up anti-spam legislation page.

can you help I can have my sms flow activated until the new info on my Organization page is truly updated