Hey everyone, does anyone else have issues with their billing on Klaviyo? I have many customers on this platform, but for some reason for one of the customers, I am unable to get out of the FREE Version of the software. The billing went through last month with no problems, but it didn’t allow me to send the right amount. The past three days I tried three different credit cards to upgrade the account another tier higher or swap out billing methods. Nothing seems to work. I don’t get an error message. Once I click the upgrade button, the window just sits and nothing happens.
Page 1 / 1
Hi
Additionally, it’s worth noting that Klaviyo does not support multiple credit cards in a single account, and that the credit card address must also match the Organization’s address as well. I don’t believe this is something you ran into when you tried to Upgrade your plan, but mentioning in case others have trouble with this action.
You can find more details on Billing and Plan Upgrades in this article.
Thanks,
-Cass.
Reply
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.