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Account inactive

  • 3 April 2023
  • 2 replies
  • 2674 views
J
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Hello, I was working on klaviyo for a client and when I want to preview what I did the account log out on it own and when I try to log in back the account it brings this account is inactive. Please what  can I do?

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Best answer by Taylor Tarpley 3 April 2023, 18:36

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Omar
Rank
Userlevel 7
Badge +44

Hi @Jummy, 

 

Thanks for replying and great to see you here in the community.

Was it a paid account or a free account? I think in such cases it's good to reach out to Klaviyo support so they can troubleshoot. Also check with your client, if an account gets flagged they should have received an email about it.

 

Regards,

 

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit
Taylor Tarpley
Rank
Userlevel 7
Badge +60

Hi @Jummy, 

 

Thanks for stepping in here @Omar! 

 

Additionally, @Jummy, did you try logging in several times without success. Even in an incognito browser? If you are still not able to log back into your account, create a support ticket with the drop down option > Account access. 

 

Thanks for participating in the Community! 

-Taylor 

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