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Why is Klaviyo not loading?

  • 10 November 2020
  • 1 reply
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I’m having some issues with my Klaviyo acocunt. 

When I log in to Klaviyo, the left menu shows and I can click on to flows, segments etc.. But nothing shows up on the main part of the screen. 

I’ve tried incognito - doesn’t work. 

Restarting my browser - doesn’t work

Trying Safari - Doesn’t work.. 

I just paid for Klaviyo yesterday and now a whole day’s worth of work is gone :(.. 

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Best answer by cassy.lee 12 November 2020, 04:05

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Hi @frojdstockholm

I’m sorry to hear that you had this experience! If you can provide a screenshot to what you’re seeing, that would be super helpful. Typically, this type of issue can occur due to cookies/caching problem, or perhaps a plug-in specific to your browser. Can you try accessing your account on an incognito browser and/or a separate browser entirely and see if either of those options work for you? Additionally, I recommend clearing your cache to see if that helps. If none of those options work, please let the Community know what browser you’re using, which browsers you’ve tried, and attach some screenshots (that don’t show any data you don’t want the public seeing!) so we can assess. 

Thanks so much, 
-Cass.