We starting new store on subdomain. We already have 5 subscribed accounts on Klavyio with same domain name.
Only subdomains are different.
We was planing to go live from 2 days with new store, but Klavyio locked as with check “Your account is disabled.”
Yesterday replayed , but still no contact from support and our Bussiness growth Manager.
What can we do in that case?
Do we pay for non active account or our subscribtion date will be moved?
Best answer by caroline
Your subscription date will not be changed. Sorry for the confusion.