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Why is my account disabled?

  • 18 March 2021
  • 5 replies
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Hi

We starting new store on subdomain. We already have 5 subscribed accounts on Klavyio with same domain name.

Only subdomains are different.

 

We was planing to go live from 2 days with new store, but Klavyio locked as with check “Your account is disabled.”

 

Yesterday replayed , but still no contact from support and our Bussiness growth Manager.

 

 

What can we do in that case?

Do we pay for non active account or our subscribtion date will be moved?

 

 

 

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Best answer by caroline 19 March 2021, 15:14

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Userlevel 5
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Hi @Dev,

Can you clarify which store is currently disabled?

Best,

Caroline

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Account was just verified , still no response about payment. 

Userlevel 5
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Hi @Dev,

Your subscription date will not be changed. Sorry for the confusion.

Best,

Caroline

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So its default , account was disabled 3 days.

 

I could cancell subscribtion, request money back and start another account.

Userlevel 5
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Hi @Dev,

I definitely empathize with your frustration. I would not recommend creating a new account for the same store, because the manual review process would need to be re-completed.

For further billing questions I would recommend reaching out to your Customer Success Manager or the Account Executive you worked with.

Best,

Caroline

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