Hi @SGX,

Sorry for this inconvenience, I can see you opened a support ticket with our team and this has since been resolved. 

Happy to hear!

-Taylor 

Hello there,

Here are some steps you can take to resolve the issue:

1. Check Your Payment Method: Log into your account and verify that the payment method on file is valid and up to date. Sometimes, even if a transaction goes through, there might be an issue with the billing information.
2. Contact Customer Support: Reach out to the platform's customer support. Provide them with details about the payment that was taken from your bank and explain the situation. They can often resolve billing issues more quickly.
3. Review Email Notifications: Check your email for any notifications from the platform. Sometimes, they send alerts regarding account status, payments, or required actions.
4. Check for System Outages: Visit the platform’s status page or community forums to see if there are any known issues that might be affecting account suspensions or billing.
5. Document Everything: Keep a record of all communications and transactions related to this issue. This can be helpful if you need to escalate the matter.

If you follow these steps, you should be able to get your account back on track. For further query feel free to reach out