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Why isn't the data in my account showing up anymore?

  • 29 March 2022
  • 3 replies
  • 186 views

Badge +2

Our klaviyo is empty. It was visible till last night, and now it's completely blank in the morning.


Campaigns. Flows, templates, and lists are no longer available.

 

This is very shocking and not sure what to do? Tried multiple browsers, but same blank account.

 

Chat is also unavailable at this time; if anyone can assist, please do so.

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Best answer by alex.hong 30 March 2022, 21:03

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3 replies

Userlevel 7
Badge +58

Hi there @mazsupport,

Thanks for posting to the Community and apologies to hear you’re running into this issue.

Can you confirm that this is the same account that you have always used? Some times, we have found that people create a duplicate account by mistake and for that reason do not see previous work.

On the other hand, can you also go into your lists/segments tab and confirm you see zero users in? I have also opened a support ticket in regards to this since they are better able to take a deeper look into your account specifically.

 

All the best,

Alex

Badge +2

Hi Alex, 

Yes, we used it 24hours ago and next morning its all gone. 

Check this screenshot for notifications it shows “benchmarks” notifications - https://prnt.sc/7P3bXu7ZeycA

Klaviyo Public Api Key: HS8XgC 

Mail ID - info@moarmouz.com

All integrations have been disconnected aswell, dunno whats happening.

 

Kindly help, this is a worrying situation.

 

Userlevel 7
Badge +58

Hi @mazsupport,

As suspected, I noticed that on your page you had had multiple Klaviyo accounts that are connected to this page. 

Please note that integrating one Shopify store into multiple Klaviyo accounts can cause multiple issues and duplicate onsite Klaviyo javascripts can cause errors. To avoid creating duplicate accounts in the future please make sure to click on the Log In button, not the Sign up button when you log in to your account especially when you login via the Shopify App. To make the login process easier you can bookmark this page instead of clicking on a button on our klaviyo.com page or going through the Shopify App. Please ensure you are on the right account and check to see if that is the problem when you think you have suddenly lost all your data.

 

All the best,

Alex

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