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Why my new klaviyo account is disabled?

  • 11 June 2021
  • 3 replies
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I have created a Klaviyo account yesterday and bought a $150 plan. Then integrated with my woo commerce and uploaded my list. Now before sending the first email suddenly my account was saying under review and now saying account is disabled. What should I do now?

 

 

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Best answer by marissanunez 13 June 2021, 23:20

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Userlevel 2
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Hi @xdrafi 

 

Your account may be temporarily disabled after being flagged by our verification and compliance team. This typically occurs when a new account attempts to send to an uploaded list of contacts for the first time.

 

You should receive feedback from our team within 1 business day. If you have any questions or are unsure if your account is under review, check out this doc for more info!

 

I hope this helps

Badge

Hi @xdrafi 

 

Your account may be temporarily disabled after being flagged by our verification and compliance team. This typically occurs when a new account attempts to send to an uploaded list of contacts for the first time.

 

You should receive feedback from our team within 1 business day. If you have any questions or are unsure if your account is under review, check out this doc for more info!

 

I hope this helps

Account is back automatically, but my subscription also got cancelled without informing anything. What is the reason and what to do? marissanunez

 

Userlevel 6
Badge +4

Hello @xdrafi,

I would recommend looking in your inbox for an outreach from Klaviyo and reaching out within that email for further details.

Alternatively, you can reach out to support to have a closer look at your account to provide more details and next steps.

Thanks for being a member of the Klaviyo Community Community!

David

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