Why was payment taken out when I Just downgraded to free plan?

Forum|Forum|3 years ago
May 22, 2023
2 replies
155 views

Hi,

I just downgraded to free plan and payment of $70 was taken.

I wanted to contact support for a refund but a lot of Klaviyo support is behind paid plans.

I do not have access to the paid plan despite $70 being paid.

This topic has been closed for replies.

Best answer by Taylor Tarpley

Hi @callum,

It should be noted in our documentation regarding downgrading to a free plan, that we recommend downgrading at the end of your billing cycle as Klaviyo will not issue a refund for the remainder of the billing cycle.

As @Kylie W referenced, you are always able to submit a ticket to our support team regarding billing. I would choose the dropdown option of ‘billing dispute’ to make your request.

Thanks for participating in the Community!

-Taylor

Kylie W

Champion & Partner

Hi @callum

Thank you for your question in the Klaviyo community!

Here is a link to another post from another community member who had a similar query:

You will be able to still submit a ticket to lodge a request for a refund.

I hope this is of some assistance.

Kylie

Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com

Taylor TarpleyAnswer

Community Manager

Hi @callum,

It should be noted in our documentation regarding downgrading to a free plan, that we recommend downgrading at the end of your billing cycle as Klaviyo will not issue a refund for the remainder of the billing cycle.

As @Kylie W referenced, you are always able to submit a ticket to our support team regarding billing. I would choose the dropdown option of ‘billing dispute’ to make your request.

Thanks for participating in the Community!

-Taylor

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