Why was payment taken out when I Just downgraded to free plan?

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I just downgraded to free plan and payment of $70 was taken.

I wanted to contact support for a refund but a lot of Klaviyo support is behind paid plans.

I do not have access to the paid plan despite $70 being paid.


Best answer by Taylor Tarpley 22 May 2023, 23:16

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2 replies

Userlevel 5
Badge +29

Hi @callum 

Thank you for your question in the Klaviyo community!

Here is a link to another post from another community member who had a similar query:

You will be able to still submit a ticket to lodge a request for a refund.

I hope this is of some assistance.


Userlevel 7
Badge +60

Hi @callum


It should be noted in our documentation regarding downgrading to a free plan, that we recommend downgrading at the end of your billing cycle as Klaviyo will not issue a refund for the remainder of the billing cycle.


As @Kylie W referenced, you are always able to submit a ticket to our support team regarding billing. I would choose the dropdown option of ‘billing dispute’ to make your request.


Thanks for participating in the Community!