Hi @callum 

Thank you for your question in the Klaviyo community!

Here is a link to another post from another community member who had a similar query:
 

You will be able to still submit a ticket to lodge a request for a refund.

I hope this is of some assistance.

Kylie

Hi @callum, 

It should be noted in our documentation regarding downgrading to a free plan, that we recommend downgrading at the end of your billing cycle as Klaviyo will not issue a refund for the remainder of the billing cycle.

As @Kylie W referenced, you are always able to submit a ticket to our support team regarding billing. I would choose the dropdown option of ‘billing dispute’ to make your request.

Thanks for participating in the Community!

-Taylor