Hi @Leesalinas97 

Thanks for posting your question regarding the Add to Cart event in Klaviyo. While troubleshooting further with Klaviyo support might be the next step to ensure this works for you, I wanted to share that the Add to Cart event is a separate event altogether from the Viewed Product and Active on Site events. 

You do need to have the Viewed Product event installed as well, but there is some additional code needed thats specific to enabling the Add to Cart functionality and event in Klaviyo. 

This guide walks through exactly what is needed for the Add to Cart setup.
https://help.klaviyo.com/hc/en-us/articles/115001396711-Guide-to-Creating-an-Added-to-Cart-Event-for-Shopify

I hope this helps!

@In the Inbox 

Hey @Leesalinas97,

Adding to @In the Inbox’s great suggestion, I was curious to know if your button also has a Class notation in addition to an ID. If so, you’ll want to follow the instructions under the Alternate Snippet for "Add to Cart" Button without a Button ID section. 

There’s also a number of Community post on this topic that I believe you may find helpful. I’ve included some below that other Community members have found helpful in resolving their issue:

I hope this helps!

David