+2
Hello,
I’m having some issues with getting the add to cart metric to show up on my analytics.
I have successfully added the “Viewed Product” and “Active On Site” Metric, but now i’m struggling to get the “Add To Cart” metric to show up.
I’ve followed Klaviyo’s step by step on finding the ID and replicating the Shopify stores ID snippet to the coding side of Shopify.
The Metric still does not show up.
Any advice?
Thank you!
Lee
Best answer by David To
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+29
Hi
Thanks for posting your question regarding the Add to Cart event in Klaviyo. While troubleshooting further with Klaviyo support might be the next step to ensure this works for you, I wanted to share that the Add to Cart event is a separate event altogether from the Viewed Product and Active on Site events.
You do need to have the Viewed Product event installed as well, but there is some additional code needed thats specific to enabling the Add to Cart functionality and event in Klaviyo.
This guide walks through exactly what is needed for the Add to Cart setup.
https://help.klaviyo.com/hc/en-us/articles/115001396711-Guide-to-Creating-an-Added-to-Cart-Event-for-Shopify
I hope this helps!
+60
Hey
Adding to
There’s also a number of Community post on this topic that I believe you may find helpful. I’ve included some below that other Community members have found helpful in resolving their issue:
I hope this helps!
David
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