Hi,
I installed the added to cart event to our shopify store about 2 months ago, and it’s seems like everything is properly setup as its shown in the image below. However there wasn’t any event recorded despite people adding items to thier cart.
Is there anything else i need to instal?
Best answer by Spark Bridge Digital LLC
View original
+31
Hey there!
Did your shop theme go through any updates recently? If any of the coding/theme was updated or shifted, that may result in the removal of your tracking script for the Add to Cart metric.
I would cross-check the installation steps and see if your tracking script is still in place on the back-end of your theme - https://help.klaviyo.com/hc/en-us/articles/115001396711
Hey there!
Did your shop theme go through any updates recently? If any of the coding/theme was updated or shifted, that may result in the removal of your tracking script for the Add to Cart metric.
I would cross-check the installation steps and see if your tracking script is still in place on the back-end of your theme - https://help.klaviyo.com/hc/en-us/articles/115001396711
Yeah, that may be the case, I’ll take a look again. Thank you!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
