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Added to cart snippet not showing in metrics

  • 18 February 2021
  • 2 replies
  • 158 views

Badge +1

Hello me again,

Working on new account, but the metric “Add to Cart” has not appeared in Klaviyo.

Here is the inspected element from my site:

and here is the code in product.liquid in shopify:

Does anyone know why the snippet is not showing up in klaviyo?

 

thanks.

 

Josh

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Best answer by Dov 8 April 2021, 17:46

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2 replies

Userlevel 5
Badge +8

Hi there,

Are you getting any console errors on the URL where this code is live?

Also, to clarify -- the snippet won’t appear in Klaviyo; the “Added to Cart” event will.

Best,

Caroline

Userlevel 7
Badge +61

Hi @joshkalms,

Thank you for sharing your question with the Klaviyo Community. Also, thank you @caroline for your follow-up note.

If you have not already found a solution to your issue, I recommend reading our related thread on this topic with solutions outlined here.

Thanks and have a great day.

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