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BigCommerce Email Verification Issues

  • February 27, 2024
  • 3 replies
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Hello,

I’ve been able to get 3 of the 4 verification records to verify.  The only one I’m having issue with is “kl.domainkey.u161779.wl030.sendgrid.net” I got the kl2.domainkey.u161779.wl030.sendgrid.net to verify so I’m not understanding why the other one will not.  Any help is appreciated.

Thanks,

Josh

Best answer by kaila.lawrence

@jbailey0624 You’ve done this 100% correctly. BigCommerce is a little tricky with this, but you nailed their requirements so I don’t see any reason why this isn’t authenticating. 

 

I suggest reaching out to your DNS provider (wherever you purchased your domain) to troubleshoot this further!

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  • Partner
  • 252 replies
  • February 28, 2024

@jbailey0624 

Could you please share a screenshot of how it is configured in DNS?


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  • Author
  • Contributor I
  • 1 reply
  • February 28, 2024
@Maxbuzz 

 


kaila.lawrence
Community Manager
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  • Community Manager
  • 499 replies
  • Answer
  • February 29, 2024

@jbailey0624 You’ve done this 100% correctly. BigCommerce is a little tricky with this, but you nailed their requirements so I don’t see any reason why this isn’t authenticating. 

 

I suggest reaching out to your DNS provider (wherever you purchased your domain) to troubleshoot this further!