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BigCommerce Email Verification Issues

2 months ago
27 February 2024
3 replies
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jbailey0624
Contributor I
1 reply

Hello,

I’ve been able to get 3 of the 4 verification records to verify. The only one I’m having issue with is “kl.domainkey.u161779.wl030.sendgrid.net” I got the kl2.domainkey.u161779.wl030.sendgrid.net to verify so I’m not understanding why the other one will not. Any help is appreciated.

Thanks,

Josh

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Best answer by kaila.lawrence 29 February 2024, 23:06

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3 replies

M

Userlevel 3

+7

Maxbuzz
Problem Solver IV
44 replies
2 months ago
28 February 2024

@jbailey0624

Could you please share a screenshot of how it is configured in DNS?

J

jbailey0624
Author
Contributor I
1 reply
2 months ago
28 February 2024

Userlevel 4

+24

kaila.lawrence
Community Manager
265 replies
2 months ago
29 February 2024
Answer

@jbailey0624 You’ve done this 100% correctly. BigCommerce is a little tricky with this, but you nailed their requirements so I don’t see any reason why this isn’t authenticating.

I suggest reaching out to your DNS provider (wherever you purchased your domain) to troubleshoot this further!

BigCommerce Email Verification Issues

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