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Bot Click = True while also there is a viewed product event recorded.

  • August 26, 2024
  • 2 replies
  • 63 views

Nermine
Partner
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Hi everyone, 

How is it possible that the bot click is true, but a viewed product event was also created after clicking it?

I would really appreciate your insights on this.

Thanks!

 

 

Best answer by kaila.lawrence

@Nermine So it is possible purchases can happen without a direct click. The customer may have already had a tab open or may have clicked on a previous email or SMS, upon receiving the most recent email.

 

In this specific case, what we’re looking at is not a linear series of events. Does that make sense?

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2 replies

kaila.lawrence
Community Manager
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  • Community Manager
  • 499 replies
  • August 30, 2024

Hey @Nermine! This is a good question. Let me ask around internally and get back to you. 


kaila.lawrence
Community Manager
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  • Community Manager
  • 499 replies
  • Answer
  • September 3, 2024

@Nermine So it is possible purchases can happen without a direct click. The customer may have already had a tab open or may have clicked on a previous email or SMS, upon receiving the most recent email.

 

In this specific case, what we’re looking at is not a linear series of events. Does that make sense?