Skip to main content
Solved

Bounce rates - mailbox unavailable

  • September 20, 2024
  • 1 reply
  • 64 views

Forum|alt.badge.img+6
  • Active Contributor II
  • 15 replies

Hi,

Since some weeks I'm seeing an increased bounce rate in all of my campaigns, for Gmail. We're sending to multiple countries in Europe. 

When looking into the “Deliverability report > Bounce details” I see that they're categorized as ‘Mailbox Unavailable'. Do you also experience this and what could we do about this? 

In addition, 
In the campaigns for the Netherlands, I'm seeing a high bounce rate for Ziggo,nl, Home.nl, Upcmail.nl, and chello.nl. Anyone else experiences this and ideas on how to deal with those? 
 

Thanks! 

 

 

Best answer by Omar

I think most of these providers are using similar spam protection solutions - it might be that something is flagged and preventing you from reaching those mailboxes.

I'd check various reputation tools - blacklist tools to see if you're flagged somewhere?

View original
Did this topic or the replies in the thread help you find an answer to your question?

1 reply

Omar
Partner - Platinum
Forum|alt.badge.img+46
  • 2025 Champion
  • 494 replies
  • Answer
  • September 24, 2024

I think most of these providers are using similar spam protection solutions - it might be that something is flagged and preventing you from reaching those mailboxes.

I'd check various reputation tools - blacklist tools to see if you're flagged somewhere?