Solved

Certain emails are not being delivered

  • 10 November 2021
  • 2 replies
  • 54 views

Badge +2

Hi,

Here is the flow we set up. However, Email #4 and Copy of Email #5 are not delivering whereas all other emails have. What is the issue behind this? Thank you for your help!

 

icon

Best answer by stephen.trumble 12 November 2021, 00:55

View original

2 replies

Userlevel 7
Badge +60

Hey @KJRD 

Thank you for reaching out to the Klaviyo Community for help with your flow.

I have a couple of questions for you first. Did you recently add email #4 and Copy Email #5 to this flow? If these were added after the flow went live, you may need to backpopulate the flow. When you click Show Analytics and then click on email #4 and #5 does it show any of your profiles in waiting, or skipped? there could be a number of reasons affecting profiles in waiting or skipped.. Let me know what your analytics say and we can dive deeper into what may be the issue!

Badge +2

Hi Stephen, 

Thanks for your reply. No, they weren’t added after the flow went live I don’t think. When I click Show Analytics, there’s no profiles waiting or skipped.  It just says 0 on everything very strange!

Reply