Changed IP pool

  • 16 August 2022
  • 1 reply

Badge +2

Hello there! 

I recently had a dedicated IP assigned to my account, so for some time I was sending emails through one shared IP with a good reputation and a dedicated one, which had medium reputation at that time. 
I am also monitoring my deliverability through Inbox Monster and Postmaster tool to detect any changes that might be harmful for the reputation of my domain. 

Just within a week after sending emails from those 2 IPs, I noticed that the pool of my IPs was changed. Instead of seeing a dedicated IP and a good shared IP, I started sending email from 3 shared IPs with low reputation. 

Did anyone experience such unexpected change of IPs for their account? What might be the reason for it? 

Thank you! 


Best answer by alex.hong 16 August 2022, 21:39

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1 reply

Userlevel 7
Badge +58

Hi @Polina,

Welcome to the Community and thanks for sharing here.

I believe that we have IP pools run on an automatic basis. If you are experiencing deliverability issues, I will open up a Support ticket for you and see if our D+C Team can get a better look into your account and specific campaigns.