+6
Hi everyone.
I've encountered an issue with the abandoned cart checkout started trigger. Initially, the event appeared only once on the profile, and then it seemed to update to "view product" only. Despite multiple attempts at starting the checkout process on the website, this action hasn't reflected in the Klaviyo profile. I'm puzzled and unsure if there's something I might be overlooking. Any insights or guidance would be realy
helpful!
Best answer by bluesnapper
View original
+37
Hi
From what you’ve shared, the timeline looks ok to me. The contact:
I believe that only one checkout-started event will trigger while there are unpurchased products in the cart. If a contact purchases, a new event will trigger if they start checkout again
However, I have an outstanding support ticket with Klaviyo to clarify this plus I also see multiple checkout-started events within a session. Some make sense: a customer starts checkout and purchases, then repeats for multiple orders. However, some don't make sense to me.
Hope that helps
Andy
+6
Hi Andy
Appreciate your response. The thing is that when I removed the initially added products from the cart and started a new session with different products, it didn't register as another checkout event. Only the "viewed product" event was reflected.
Thank you
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