Hi everyone,
I've recently updated all the flows for one of my client's accounts and noticed that the click rate isn't reflected in the welcome series or the customer thank-you emails, despite some purchases being made and the placed order rate being reflected. I also observed this issue in the second email of the abandoned checkout flow, while the click rate is normal in the first email of the same sequence. Do you have any insights into where the issue might lie?
Hey
It sounds like this is only affecting a few specific flows and not all campaigns, is that true?
Hey
This issue is specifically observed in the initial email of the welcome sequence, as indicated in the attachment. But, the remaining flows and campaigns are exhibiting the expected click rates.
Additionally, I've noticed that the click rate is not being accurately displayed on individual profiles, as illustrated in the sample provided. I am uncertain about the root cause of this discrepancy.
Very strange! This might be a bug,
Do let us know what you find out!
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