Should we see click tracking/link activity off of the engagement with {{organization.url}}?
We currently are not and would like to be seeing that visibility.
Click tracking on organization.url
Hi
Thank you for sharing your query in the community!
Since you've expressed interest in capturing data related to {{organization.url}}, it's definitely worth implementing. Tracking this will provide insights into how many users are clicking it. A gentle suggestion: You can evaluate which organization elements, such as logos and website links, attract more clicks from a customer's perspective. This data could help optimize your campaigns for future communications.
PS: You can add/update the website link to be used in the {{organization.url}} as per below steps:
- Got to Settings
- Click Account
- Navigate to organization
- Under the contact information you will find the website url field.
Hope this helps!
That was not the question as I have everything configured and placed in the templates. The question was why when clicking on the {{organization.url}} in a received email does it not show under click actions. One would think that the {{organization.url}} would automatically be flagged to be tracked as an engagement. So it feels like I am missing something.
Hello
{{organization.url}} will only print the URL and won’t make it clickable.
To make the clickable you will have to do something like this. Once this is clickable then the clicks will be tracked.
<a href=”{{organization.url}}” target=”_BLANK”>{{organization.url}}</a>
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