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Correcting a hard bounce in error

  • 14 December 2023
  • 1 reply
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I have an email that has notified us that they aren’t received emails.  I researched and discovered they had a hard bounce due to a lapse in payments and they were automatically suppressed in klaviyo.  I don’t have the obvious option to unsuppress which im sure is intentional.  

they want to be a part of our database.  can someone tell me how to get them un suppressed good to know.

 

note, they are also subscribed to marketing but still suppressed. thanks.

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Best answer by Brian Turcotte 14 December 2023, 22:48

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Hi @Yianni-SBS!

For this issue, I’d recommend filing a support ticket as this is a highly account-specific issue!

 

Best,

Brian

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